Contact Us
Last Updated: April 3, 2026
We are here to help. Whether you have a question about your order, need assistance with a refund, or just want to get in touch, please do not hesitate to reach out.
Response Time: Our support team typically responds within 24-48 hours during business days (Monday through Friday). We appreciate your patience and will do our best to address your inquiry promptly.
How to Reach Us
The fastest way to contact us is by email. When reaching out, please include the following information to help us assist you more efficiently:
- Order inquiries: Your order number and the email address used at checkout.
- Refund requests: Your order number and the reason for your request.
- Shipping questions: Your order number and tracking number (if available).
- General questions: A brief description of how we can help.
Frequently Asked Questions
How long does shipping take?
Orders are printed on demand and typically ship within 3-5 business days. Total delivery time is usually 4-7 business days from the date of purchase. See our Shipping Policy for full details.
What is your refund policy?
We offer a 60-day money-back guarantee. If you are not satisfied with your purchase, email us at support@sacredessenceshop.com to request a full refund. See our Refund Policy for complete details.
How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order has shipped. If you have not received this email, please check your spam folder or contact us.
My book arrived damaged. What should I do?
We are sorry to hear that. Please email us at support@sacredessenceshop.com with a photo of the damage and your order number. We will arrange for a replacement or a full refund at no additional cost to you.
Do you ship internationally?
International shipping may be available depending on your location. Please note that customs duties and import taxes are the responsibility of the buyer. See our Shipping Policy for more information.