Refund policy
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights, and nothing in this policy applies to sale items differently from full-price items.
Change of mind
If you simply change your mind, you have 30 days from delivery to return an item, provided it is unused and its factory seal is unbroken, in its original packaging, and you have proof of purchase. Return postage for change-of-mind returns is at your cost. We refund the price of the product; the original shipping charge is not refunded.
For health and hygiene reasons we cannot accept a change-of-mind return on any product whose factory seal has been broken. This does not affect your rights if a product is faulty, damaged, or not as described.
Faulty, damaged or incorrect items
If a product is faulty, damaged in transit, or not what you ordered, contact us and we will cover the cost of return postage and give you a replacement or a full refund, whichever you prefer. Please contact us as soon as you notice the problem.
How to start a return
Email support@sacredessenceshop.com with your order number and a short description of the issue, and photographs if the product is damaged. We will reply with return instructions. Please do not send anything back before contacting us, as items returned without a return authorisation cannot be processed.
Return address, after authorisation:
Sebastian Lawson
Level 1/672 King Street, Newtown NSW 2043, Australia
Refunds
Once we receive and inspect your return we will email you the outcome. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a further 3-10 business days to post the refund to your account.
Contact
Sacred Essence, operated by Sebastian Lawson
Level 1/672 King Street, Newtown NSW 2043, Australia
support@sacredessenceshop.com